A fifth hub has been added to round out the City of Calgary’s Public Transit Safety Strategy district office model, with the latest added in the northwest.
The northwest office, located at Banff Trail, builds on the decentralized model first discussed by the City back in 2023.
The plan was to create a location that allows for the rapid deployment of officers for faster response to potential issues on the transit line. Under the plan, the target is seven to 10 minutes to gather a coordinated response from Transit Peace Officers, CPS, and Community outreach teams.
This latest office means that all directions of the Calgary Transit Red and Blue lines have been equipped with a hub. The others are in Westbrook, Whitehorn, Chinook, and the downtown.
“Expanding to a fifth district office allows us to better align our resources with community needs and respond more quickly when support is required,” said Inspector Rachael Deakin.
“The district model is a cornerstone of the Public Transit Safety Strategy. It strengthens our ability to deploy officers efficiently, maintain a visible presence, and deliver consistent safety support across the transit network.”
According to the City of Calgary, Transit Peace Officers, along with members of the Safety and Engagement Tea,m will be deployed from the new district office to support stations, buses, and other transit areas.
Ward 7 Coun. Myke Atkinson, who represents the area around the new district office, said it’s an important location for responsiveness along the Red Line.
“Having a more distributed model allows for those peace officers to get to locations a lot quicker, which just makes sure that we’re dealing with situations as promptly as possible,” he said.
“That’s always going to have a better result for folks in those situations.”
Build out safety over time
Atkinson said seeing improvements along the northwest portion of the Red Line won’t be seen overnight.
“It’s not like tomorrow things are in place. It’s going to take some time to sort of integrate it in,” he said.
“I think the other thing is that we have these different locations and just figuring out where, and how can we be more responsive. Where are we seeing the hot spots and the issues as they arise? This is never a process that is done overnight. This is something that you have to continually iterate on and sort of see as a process, not an end result.”
Generally, Atkinson said he still hears some concerns about safety on transit. He thinks it’s often a matter of perspective, somewhat informed by how frequently the commuter rides on buses or trains.
He said he’s seen changes overall in safety on Calgary Transit.
“Over the past couple of years, I’ve seen less disruption,” Atkinson said.
“It’s not to say that things are perfect, but once again, I think safety is a process. There is no endpoint where you’re done making it safe.”
According to the City of Calgary’s most recent data (Q3, 2025), the customer safety rating has stayed steady at between 71.1 per cent (2023) and 73.1 per cent (Q3 2025). Calgary Transit has a target of 88 per cent by the end of 2026.
Atkinson said the Banff Trail district office is the right spot to be able to quickly respond to locations like Lions Park and University LRT Stations.
“I think that just location-wise, Banff Trail just makes sense, and that you’re sticking it at that mid-point where you’re able to get officers onto that line to meet the needs wherever they arise, on the northwest leg of the Red Line.”
