Calgary Transit’s My Fare electronic payment to launch July 1

Calgary Transit set to launch new smartphone payment option My Fare

Calgary Transit is about to roll out a new transit fare program so customers can pay for transit fare from their smartphones on July 1. PHOTO FROM CANADIAN PUBLIC TRANSIT DISCUSSION BOARD

Calgarians will soon enjoy long-awaited electronic payment as Calgary Transit rolls out its new My Fare program.

On July 1, Calgary Transit riders will have the ability to pay for their transit fare from their smartphones. The app, which is available for IOS and Android devices, will streamline the fare payment process for riders.

The app is free to download onto all iOS and Android smartphones. It also doesn’t require personal data to activate a ticket, though data or wi-fi is used to download the app and to purchase a ticket. Payment can be made using all major credit cards and Apple Pay.

Regular transit rates will apply when purchasing fare through your phone. All seasonal passes and regular fares will be stored on the phone for as long as the fare is still valid.

The app will be used at existing touch-less points on Calgary Transit, and it can be used by having your smartphone scanned on any Calgary Transit vehicle.

Amanda Bradley, City of Calgary transportation spokesperson said the program will make the whole transit process easier and more convenient for riders.

“We’re very excited about the new My Fare program,” she said.

“It will make the transit experience more user friendly and we believe our customers are going to be really happy to start using it.”

Standard fare options (paper tickets / transfers) are still available for Calgary Transit customers. Customers using the My Fare app won’t need paper transfers. Once activated a single-ride ticket is good for 90 minutes, Bradley said.

Along with the new fare payment program, Calgary transit will begin reopening buses for front-door boarding again.

As part of the July 1 rollout, Calgary Transit will be handing out masks and continue sanitizing buses and trains regularly.

Rider says smart fare payment more convenient

Calgarian Nally Souraya, took transit often before COVID-19 but has some hesitation before getting back on the bus.

“I used to take it all the time but I wasn’t sure how safe it was during COVID,” she said.

Souraya’s transit experience was OK but finding her transit pass or fare was always a hassle. It made the experience more difficult.

“I took the bus everywhere but the hardest thing was those paper stubs,” she said.

“They were hard to find and I would lose them in my purse.”

Souraya said it would be a huge improvement to the overall experience of taking Calgary Transit.

“Actually, that program would really help me out. I think it’s just smart that it’s on people’s phones,” she said.

“I know I would use it all the time and I’m sure people would, too.”

Long process to get to mobile transit fare payment

Nearly a decade ago, Calgary Transit first pitched the idea of an electronic fare payment system.

At that time they wanted to launch the Connect Card, a credit-card type payment system. That program was abandoned in 2015, because of problems with the system’s reliability.

At that point the city set their sights on a new fare system around the use of a smartphone.

Editor’s note: This article was updated with information on current pay options still available and clarification around the use of transfer in the smartphone payment system.

10 Comments

  1. And what about low-income people, who do not have a smart phone? would they be prohibited from using the transportation service? Or will there be more payment options that do not depend on technology?

    • Hi there – thanks for the note! Your question prompted us to go back and clarify with the city about other payment options. You’ll be happy to know that they will continue with the traditional payment options, along with the smartphone option. Thanks for reading!

  2. All these fare collection modes take big dollars to implement and run. Wouldn’t it make more sense to not spend these dollars, scrap fare collection all together by adding a transit fee/tax and make the system “free” to board. No more need for wasting paper and money for transfers. No more need for staff to empty fare boxes. No need for staff to process/count fare collections. And the best outcome from it…no more assaults against drivers for fare enforcement, as stupid as it is for them to do it in the first place.

  3. Question is, how liable are those machines. Because from what I gave heard from other drivers which I agree upon, how much technical glitches are they going to have like the other three they have tried before and nothing worked. So can they gerenty these things are going to work or us it just another tax payer rip off for the next try then?
    There’s the questions to ask for.
    Hmmm great concept I would say.
    👍👍

  4. It would be nice if the article would have included the name of the App. I searched for “My Fare” mentioned in the article (and many other ways) and was not able to find the App. It’s not linked to the Calgary Transit App.

  5. For all the questions: READ the article. The answers are there. But here’s your answers anyway: yes you can still use paper tickets (asked twice already) and to the person looking for the app and can’t find it: it’s a July 1 rollout…..try again tomorrow. For the commenter that thinks transit should be free…..what dream world do you live in?

  6. I think this is great as I went to 7/11 the other to buy tickets and they didn’t have any. However I downloaded the app and it does not accept debit cards… what about people that dont have major credit cards?

2 Trackbacks / Pingbacks

  1. Calgary Transit’s My Fare electronic payment to launch July 1 – LiveWire Calgary – BIJIN WORLD
  2. Calgary Transit’s My Fare app downloads surpass city expectations - LiveWire Calgary

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